Business Communication Trends Paper

University Of Phoenix universe to logical argument communicating Trends Paper Business Communication is a tool that allows you to remedy the performance of your employees, performance of teams inwardly the comp whatsoever. It to a fault allows you to emend the performance of the entire organization, with the communal goal helping company to run across its mission. (http//www. skills2lead. com/definition-of -business-communication. html). Business Communication plays a major role in my chance(a) activities at become out.I work for a cellular recall company and in this business things change nonchalant. We constantly submit to come with ways to rely this selective information effectively to the agents on the floor. For prototype we throw off a section called new and changed, the agents be supposed to read this e genuinelyday. This section tells them more(prenominal) or less the latest updates or about any changes that have been made. For some reason the agents were non reading this everyday like they should so that made the company think what wad we do to do the agents read the literal?The company decided to do simulations that the agents had to move with, which kept their attention, and the at the end in that respect were questions that had to be answered about the reading, and you have to scotch a 80% or cleanse to pass. By communication with my agents, and fellow managers I am able to keep my daily work activities organized. This way I stick organized is by putting everything on my calendar such as eat, meetings, etc.For example when i go to lunch I send out an email to everyone in the office letting know I am gone and when I return, this lets the make the other managers aw be of how many of them are left on the floor, and if we are short-change or not usually if some other manager is gone I pull up stakes hold off on lunch until they regulate back to ensure in that respect is enough coverage of the floor. By communicatin g this helps me to let everyone know when I am available and when I am not.If I did not communicate it would make things very difficult this helps me to not be effigy booked for two interviews at in one case and not to have anything scheduled during my lunch break. The trend that I am visual perception the most in my current work place is team work. Team work is very important because you want to drum everyones opinions and different views on situations. When works in customer care there are a lot of issues that whitethorn arise one of the most car park issues is when a customer returns a phone but still gets charged for it on their bill.It go off be frustrating at times because it takes up so some(prenominal) time to look up this information, and agents are logging off of their phones to do research, which is fetching money away from the company. My company gets pay by billable hours so if an agent is not on the phone we lose money. So my boss started communicating with his bosses to see what could be done to get the problem we were having beneath control, and still bring in more money. So my boss started thinking how can we resolve this problem, and still make more money.He ended up get with other directors from other sites to get ideas on how this can be resolved. And they all came up with getting a equipment department internally. By doing this the regular agents no longer had to get off of their phones to research equipment, and since we would have peculiar(prenominal) trained agents that meant more money for the company. So they pitched the ideas to their boss and six months by and by we have our own equipment department within the site.By communicating their ideas and thoughts, and showing how this would eudaimonia the company the directors got what they wanted, and they did it by on the job(p) together. Communication is in almost everything we do rather it is in a marriage, at work, or at home just to realise a few. In order to improve a nd move forward we have to communicate. In a Business communication is underlying each and every department is working towards particular goals to help the company strive what they set out to, but the net goal is to make more money for the company.